This page explains how returns, refunds and cancellations work for physical goods purchased from us. Your statutory UK and EU consumer rights always apply on top of this policy.
Yes. You may return physical goods within 30 days of delivery, provided the items are unused, in original condition, and in original packaging, including all accessories.
Some items may be excluded from returns for hygiene or customisation reasons. Any exclusions will be clearly stated on the product page.
Please contact our customer support team at sales@uvc-vtm.co.uk with:
We will then provide clear return instructions, including the return address.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service to help ensure your return arrives safely.
Refunds are processed once the returned item has been received and inspected. Approved refunds are issued to the original payment method within 14 days, in line with EU and UK consumer law.
Orders may be cancelled for a full refund before dispatch. If an order has already been dispatched, it can be returned under the standard returns process.
If your item arrives faulty, damaged, or not as described, please contact us at sales@uvc-vtm.co.uk within 14 days of delivery. Where appropriate, we will offer a replacement or full refund, including return shipping costs.
If you are a consumer in the UK or EU, you have the right to withdraw from a distance purchase within 14 days of receiving your goods, without giving any reason.
This policy does not affect your statutory consumer rights, including rights relating to faulty or misdescribed goods.
Yes. Items must be returned in their original packaging with all accessories included.
Exchanges are subject to availability. If an exchange is not available, a refund will be issued.
We recommend using a tracked return service. Proof of return may be required if an item does not arrive.
Yes, unless clearly stated otherwise on the product page.
Please email sales@uvc-vtm.co.uk or call +44 (0)1462 473820.